Subscription Customers 
If you need to make adjust to your subscription account, you can login here. Once you are logged in, adjustments can be made to your payment, shipping or subscription options. If there are any other problems, feel free to fill out the quick form below and we will help you out asap! 

Shipping rates

We are happy to announce that we have new shipping rates in place to better serve you.

Under 4 pounds = $5
4 to 7 pounds = $10
7 pounds and above = $15

We hope these savings will make shopping with Dark Matter Coffee™ easier and more enjoyable. Please note, there is an additional $5 added to orders shipped to Alaska, Guam, Hawaii, Marshall Islands or Puerto Rico. 

International shipping can be processed via FedEx or USPS. USPS will be the cheaper option, with FedEx providing faster, better, service that can be tracked and insured!  

Shipping schedule

Shipping days are MondayWednesday and Friday.
Orders received on Monday and Tuesday will ship on Wednesday.
Orders received on Wednesday or Thursday will ship on Friday.
Orders received on FridaySaturday and Sunday will ship on Monday.

*Orders that are received with overnight, 2nd day air, etc. will still be shipping according to the schedule above. Ordering an item for overnight does not supersede our normal roasting, packing and shipping schedule. Thank you for your adherence to these policies; if there are any special needs or questions regarding them, feel free to call our office at 773-697-8472 during business hours, 9:00 am-5:00 pm CST. Thanks!  

Refunds

Life is full of unexpected things, including mistakes, and sometimes, we mess up orders. We are more than willing to fix these mistakes, answer questions or help solve problems, just fill out the form below and we will get back to you as soon as humanly possible. 




 



Thanks!

Dark Matter Coffee

 

 

 

 

Please get in touch!